Missed calls under the car
You cannot answer the phone mid-job. Log the number and call back with the vehicle details already on screen.
The job went to whoever called back first.
Drivers with a strange noise or a warning light call two or three shops and book whoever responds properly. BackWon makes sure your shop is the one that follows up — every time.
- 2–3
- Shops each driver calls
- 1st
- Proper callback usually wins
- 0
- Quotes left unchased
WHAT YOU GET
Everything focused on the same outcome.
Quotes that never got chased
A brake-job or service quote sitting unanswered is not a lost job — it is an un-followed-up job. Track every quote to a decision.
Service reminders
Oil changes, MOTs and seasonal checks are due on schedule. Reach out first and fill the diary before the quiet weeks.
One-time customers
The driver who came in once for an emergency is a repeat customer waiting for a reason. Give them one.
Know what a job is worth
Record the value of each recovered booking and see the revenue your follow-ups generated this month.
Built for the workshop
Log enquiries from a phone between jobs. No office, no paperwork pile, no end-of-day backlog.
FAQ
Questions people ask before starting.
Is BackWon a garage management system?
No. BackWon does not do job cards, invoicing or parts. It handles the gap most garage software ignores: making sure every enquiry gets a follow-up until it becomes a booking.
How do I handle price shoppers?
Log the quote with its value and follow up once with a reason to choose you — availability, warranty, a courtesy check. Price shoppers who get a proper follow-up convert far more often than ones who hear nothing.
Can I track fleet or repeat customers?
Yes. Customer history keeps every interaction on record, so repeat work and fleet contacts are always one search away.
Do I need any integrations?
No. Manual logging keeps setup instant and works for every channel — phone, WhatsApp, walk-ins and referrals.
BACKWON
Turn missed inquiries into customers.
Start free and build a clearer follow-up workflow for your business. Every feature is free — no paid plans, no gates.
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