Every open quote on one list
See all outstanding quotes, their values and their ages in one view. The total still waiting on a decision is usually the most surprising number in a service business.
A sent quote is not a finished job. It is a pending decision.
You did the site visit, the measuring, the maths — then the quote went out and the conversation stopped. Most of those quotes were never rejected; they were just never decided, because life got busy on both sides. BackWon tracks every quote to a clear yes or no, with a nudge scheduled the moment it is sent.
- Every
- Quote tracked to a decision
- 1 tap
- To send the nudge
- 0
- Quotes dying in silence
THE WORKFLOW
Four steps, repeated daily.
- 01
Log the quote when you send it
Customer, value, what was quoted and when. Ten seconds now saves the "did we ever hear back?" conversation later.
- 02
Set the nudge date immediately
Decide the follow-up date while the quote is fresh — two or three days for most jobs — instead of relying on remembering next week.
- 03
Nudge with a reason
Each follow-up adds something: an availability window, a smaller first phase, an answer to the objection they have not said out loud yet.
- 04
Close it honestly
Won, lost or parked for a future date — every quote ends with a recorded outcome, so your quote-to-job rate is a fact, not a vibe.
WHAT YOU GET
Everything focused on the same outcome.
A due date on every quote
Quotes enter the same follow-up queue as calls and enquiries, ordered by what is due. The three-week-old quote stops being invisible.
One-tap WhatsApp nudges
Open the chat from the quote record and send a personal nudge or voice note with the quote’s context in front of you — no hunting through email threads to remember what you priced.
Know your quote-to-job rate
With outcomes recorded, you can see conversion by source, value band or team member — and fix the real problem, whether that is pricing, timing or follow-up.
Quotes survive staff changes
When the person who sent the quote is away, the record is not. Anyone can see what was quoted, what was said and what happens next, and pick the thread up cleanly.
GO DEEPER
Related pages
Win back the quotes that already went cold, and the messages that revive them.
FAQ
Questions people ask before starting.
How soon should I follow up on a quote?
For most local services, a first nudge two to three days after sending works well — long enough for them to read it properly, soon enough that the job is still current. Larger or considered purchases can run longer; the sequence template in Resources gives a full cadence.
How many times should I chase a quote?
Until you get a clear answer — typically three to five touches over two to three weeks, each adding a reason rather than repeating "just checking in". End with a polite close that makes a no easy; a definite no is more valuable than endless silence because it frees the slot and the headspace.
What if they chose a competitor?
Record it as lost with the reason if you know it. Lost-quote data is how you learn whether you are losing on price, timing or follow-up itself — and those customers are prime candidates for a light win-back touch when the competitor’s work disappoints.
Does BackWon create or send the quotes themselves?
No. Your existing quoting or invoicing tool keeps that job. BackWon tracks the quote’s follow-up life — owner, nudges, outcome and value — which is the part that usually has no system at all.
Is quote follow-up free?
Yes — BackWon is free forever, with unlimited seats and every feature included.
BACKWON
Turn missed inquiries into customers.
Start free and build a clearer follow-up workflow for your business. Every feature is free — no paid plans, no gates.
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